Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays.
Delivery Timeframes We aim to deliver all orders within 1-7 business days from the date of dispatch. Please note that delivery times may occasionally be affected by factors outside our control such as customs delays or carrier disruptions.
Shipping Rates
- Free shipping on all orders over £10
- £3.99 flat rate on orders under £10
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information.
Delays We are not responsible for delays caused by customs, weather, or other circumstances beyond our control. If your order hasn't arrived within the expected timeframe, please contact us and we'll do our best to help.
Lost or Missing Orders If your order appears lost, please contact us at mika7819@proton.me and we will investigate with the carrier.